How many stars is the property? |
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How do I make direct contact with the property? |
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If I make an online booking, will I be offered a 'best rate'? |
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Online bookings generally offer the 'best available rates' for that date and time. |
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What types of rooms are available and what are the differences between
room types? |
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There are four room types available: |
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1. |
The Standard Room at 43 sqm and Deluxe Room at 50 sqm are your pad-type accommodation (king/twin beds), complete with all of today’s modern conveniences. |
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2. |
The Junior Suite from 50 sqm - 56 sqm are especially roomy one-bedroom suites with the added comfort of a separate living area. |
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3. |
The Deluxe Suite at 57 sqm is a well-appointed, spacious one-bedroom suite with a separate living area. |
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Are your hotel rates per person or per room? |
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Hotel rates are per room based on a maximum occupancy of two. |
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Are my credit card details necessary when making a reservation? |
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Yes, to guarantee the reservation. |
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Will my credit card be charged? |
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We may block an amount on the credit card, equivalent to 1 night’s room charge to guarantee payment but this block will be automatically released in two weeks if not redeemed. Furthermore, we do not charge without proper authorisation from the guest. However, select packages may require full-prepayment at the time of booking but this will be made known at the time of making the reservation.
Guests can choose to settle the bill in cash or credit card at the time of check-out. |
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How safe are credit card details that are submitted online? |
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Our hotel uses SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important for us.
For added security, guests are requested to present the credit card used in the online booking/purchase of accommodation together with personal identification (ID card or passport) upon check-in.
Should you not wish to submit your credit card information online, we are pleased to accept reservations via fax or phone. However, credit card information will still be required to guarantee the reservation. |
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What is your cancellation policy? |
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In the event of a cancellation or no-show, the following will apply:
- For stays of 1 to 7 nights
If the property is not informed 24-hours or more prior to date of arrival, a charge of one (1) room night’s accommodation will be levied on the credit card used to guarantee the reservation
- For stays of 8 to 14 nights
If the property is not informed 24-hours or more prior to date of arrival, a charge of two (2) room nights accommodation will be levied on the credit card used to guarantee the reservation
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For stays of 15 to 21 nights
If the property is not informed 24-hours or more prior to date of arrival, a charge of three (3) room nights accommodation will be levied on the credit card used to guarantee the reservation
- For stays of 22 nights and more
If the property is not informed 72-hours or more prior to date of arrival, a charge of five (5) room nights accommodation will be levied on the credit card used to guarantee the reservation.
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Do you have a pets' policy? |
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Regrettably, pets are not allowed. |
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What are your check-in and check-out times? |
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Check-in time is 2.00 pm.
Check-out time is 12.00 noon. |
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Is it possible to check-in early? |
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Early check-in is subject to room availability. |
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What is the charge for a late check-out? |
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Late check-out is subject to room availability and the charges are as follows:
Check out before 6.00 pm: 50% charge (based on overnight rate)
Check out after 6.00 pm: Full overnight rate |
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Do you have non-smoking rooms? |
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Yes, non-smoking rooms are available upon request. |
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Do you have twin, triple and quadruple rooms? |
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Twin beds are available in all room categories. Otherwise, roll away beds can be set up for additional persons. |
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What is the cost of an extra bed? |
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An extra bed is THB 1,000 with breakfast. |
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What is the hotel's policy regarding children? |
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- There is no charge for children below the age of 12 years sharing a room with parent(s) on existing bedding.
- If an extra bed is required, regardless of age, an extra bed charge will be incurred
- Children 12 years and above are charged the full adult breakfast price of THB 236.00 nett
- Children between the ages of 5 and 11 years are charged a rate of THB 118.00 nett per child/breakfast
- Children 4 years and below eat breakfast for free
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Does the hotel provide baby-sitting services? |
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Yes, baby-sitting services can be arranged upon request. |
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Are baby cots available? |
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Yes, baby cots are available upon request. |
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Where is breakfast served and at what time? |
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Breakfast is served at the Royal Brasserie from 6.00am to 10.30am. |
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How many restaurants do you have and what are they? |
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There is one restaurant, the Royal Brasserie, and it serves Thai and International cuisine. |
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Is vegetarian cuisine available in the restaurant? |
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Yes, vegetarian cuisine is available on request. |
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Is the food served in the restaurant 'halal'? |
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Strictly speaking, the food served is not 'halal', however, we have dishes available that are pork free. |
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Do you have 24-hour room service? |
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Yes, room service is available 24-hours. |
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What are the length, width and depth of your pool? |
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In meters: 8 (width) x 8 (length) x 1.30 (depth) |
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Do you have hairdryers in the rooms? |
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Yes, we provide hairdryers in all rooms. |
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Does the property provide iron and ironing boards in all rooms? |
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Iron and ironing boards are placed in all club rooms, otherwise a request can be made through the housekeeping department. |
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How far is the property from the airport and do you provide airport transfers?
And if so, what is the cost? |
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The property is a 35-40 minute drive from Suvarnabhumi International Airport. Airport transfers are provided upon request at THB 1,200 nett per way for a car. |
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How much is an airport taxi or limousine? |
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An airport taxi is approximately THB 400-500 nett per way including toll charges. An airport limousine is approximately THB 1,000 nett per way. |
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Can luggage be stored at the property whilst I travel elsewhere? |
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Yes, for a maximum of 30 days. |
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What is the weather like at different times of the year? |
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Bangkok being a tropical city, weather is warm throughout the year with April and May being especially hot and sticky. June to September are cooler months (24-28c), however, it is the rainy season. The most pleasant time of year is October to February, where temperatures range from 25-28c with light breezes and only the occasional shower. |
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Is the tap water safe to drink? |
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No, tap water in Thailand is not potable. Complimentary bottled water is supplied to your rooms daily. |
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Is there a doctor on call? |
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Yes, for minor illnesses, otherwise, for urgent matters we recommend guests go to Bumrungrad Hospital which is just 5 minutes away |
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How far is the nearest hospital? |
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Bumrungrad Hospital is a 5 minute drive from the hotel. |
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Where is the nearest bank or currency exchange? |
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The nearest bank is the Siam Commercial Bank and it is approximately 500 meters down the road and is by Robinson Department store. |
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What time do banks open? |
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Monday to Friday - 8:30 am to 3:30 pm |
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What voltage is used in Thailand? |
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The voltage in Thailand is 220 volts. |
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Can I connect my laptop in the room? |
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Yes, your laptop can be connected via LAN (plug in). |
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What kind of internet connection do you provide and what is the cost? |
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Hi-speed internet connection of 2 Mbps (shared speed)
Daily rate of THB 250
Weekly rate of THB 1,250
Monthly rate of THB 2,500 |
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Are dual telephone sockets available in rooms? |
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Yes, dual telephone sockets are available. |
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What is the hourly/daily rate for limousine service? |
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Limousine service rates are as follows:
Daily rate of THB 4,400 (maximum of 11 hours)
Hourly rate of THB 440 (minimum of 2 hours) |
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Are secretarial and other business services such as translation available? |
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Yes, such services are available upon request. |
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How far is the property from the Skytrain and MRT? |
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The hotel is 500 meters from Asoke BTS SkyTrain Station and 600 meters from Sukhumvit MRT Subway Station. Back to top |
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Are there shopping centres nearby? |
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Within walking distance is the mainstream Robinson Department store or take the skytrain 1 stop to the ultra-chic Emporium Shopping Center. |
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How far is the property from well-known entertainment spots? |
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Emporium is a lifestyle center and offers much by way of entertainment. Alternatives are the clubs (Q-Bar and Bed Supperclub are favourites), pubs and eateries located on Sukhumvit Soi11. |
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Do you have a tour desk? |
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Yes, there is a dedicated tour desk and they will be more than happy to help you organise any excursion or answer any question you may have regarding the city's attractions. |
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What and where are local tourist attractions? |
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Tourist attractions are located about the city, contact the tour desk for more information. |
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Disclaimer: Prices shown are only approximates and are subject to change without
prior notice. |
