-
-
About Hotel
- How many stars is the property?
- How do I make direct contact with the property?
- You may email, call or fax the property.
This email address is being protected from spambots. You need JavaScript enabled to view it.
Tel: +66 (0) 2 253 9451
Fax: +66 (0) 2 253 8959
- If I make an online booking, will I be offered a 'best rate'?
- Online bookings generally offer the 'best available rates' for that date and time.
- What types of rooms are available and what are the differences between room types?
- There are seven room types available:
The Standard Room at 30 sqm (queen sized bed).
The Deluxe Room at 40 sqm (king or twin bed) with a sitting area, work table with desk lamp and kitchenette.
The Junior Suite at 56 sqm (king sized bed) is a one-bedroom suite with separate living area and kitchenette.
The Deluxe Suite at 57 sqm (king sized bed) is a one-bedroom suite with separate living area and the added convenience of a washer cum dryer and iron & ironing board.
The Junior Family Suite at 70 sqm (1 king sized bed + 1 single bed - 3.5 ft) is a two-bedroom suite ideal for three adults or two adults and two kids. There is a separate living area and kitchenette and each bedroom has its own en-suite bathroom.
The Family Suite at 94 sqm is a spacious two-bedroom suite (king sized beds) ideal for families. There is a separate living area and kitchenette and each bedroom has its own en-suite bathroom.
The Two Bedroom Penthouse at 177 sqm (king sized beds) is the height of luxury and offers plenty of space. The living room with a bar counter is ideal for entertaining and each of the bedrooms has its own en-suite bathroom.
- Are your hotel rates per person or per room?
- Hotel rates are per room based on a maximum occupancy of two.
- Are my credit card details necessary when making a reservation?
- Yes, to guarantee the reservation.
- Will my credit card be charged?
- We may block an amount on the credit card, equivalent to one (1) night's room charge to guarantee payment but this block will be automatically released in two weeks if not redeemed. Furthermore, we do not charge without proper authorisation from the guest. However, select packages may require full-prepayment at the time of booking but this will be made known at the time of making the reservation.
Guests can choose to settle the bill in cash or credit card at the time of check-out.
- How safe are credit card details that are submitted online?
- Our hotel uses SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important to us.
For added security, guests are requested to present the credit card used in the online booking/purchase of accommodation together with personal identification (ID card or passport) upon check-in.
Should you not wish to submit your credit card information online, we are pleased to accept reservations via fax or phone. However, credit card information will still be required to guarantee the reservation.
- What is your cancellation policy?
- In the event of a cancellation or no-show, the following will apply:
For stays of 1 to 7 nights If the property is not informed 24 hours or more prior to date of arrival, a charge of one (1) room night's accommodation will be levied on the credit card used to guarantee the reservation
For stays of 8 to 14 nights If the property is not informed 24 hours or more prior to date of arrival, a charge of two (2) room nights accommodation will be levied on the credit card used to guarantee the reservation
For stays of 15 to 21 nights If the property is not informed 24 hours or more prior to date of arrival, a charge of three (3) room nights accommodation will be levied on the credit card used to guarantee the reservation
For stays of 22 nights and more If the property is not informed 72 hours or more prior to date of arrival, a charge of five (5) room nights accommodation will be levied on the credit card used to guarantee the reservation.
- Do you have a pets' policy?
- Regrettably, pets are not allowed.
- What are your check-in and check-out times?
- Check-in time is 2 pm.
Check-out time is 12 noon.
- Is it possible to check-in early?
- Yes, however early check-in is subject to room availability.
- What is the charge for a late check-out?
- Late check-out is subject to room availability and the charges are as follows:
Check out before 6 pm: 50% charge (based on overnight rate)
Check out after 6 pm: Full overnight rate
- Do you have non-smoking rooms?
- Yes, non-smoking rooms are available upon request.
- Do you have twin, triple and quadruple rooms?
- Twin beds are available in all room categories. Otherwise, roll away beds can be set up for additional persons.
- What is the cost of an extra bed?
- An extra bed is THB 1,070 net, with breakfast.
- What is the hotel's policy regarding children?
- There is no charge for children below the age of 12 years sharing a room with parent(s) using existing bedding.
If an extra bed is required, regardless of age, an extra bed will be charged for.
Children 12 years and above are charged the full adult breakfast price of THB 236 net.
Children between the ages of 5 and 11 years are charged a rate of THB 118 net per child/breakfast.
Children 4 years and below enjoy breakfast for free.
- Does the hotel provide baby-sitting services?
- Yes, baby-sitting services can be arranged upon request.
- Are baby cots available?
- Yes, baby cots are available upon request.
- Where is breakfast served and at what time?
- Breakfast is served at the Royal Brasserie from 6 am - 10.30 am.
- How many restaurants do you have and what are they?
- There is one restaurant, the Royal Brasserie, which serves Thai and International cuisine.
- Is vegetarian cuisine available in the restaurant?
- Yes, vegetarian cuisine is available on request.
- Is the food served in the restaurant 'halal'?
- Strictly speaking, the food served is not 'halal', however, we have dishes available which are pork free.
- Do you have 24 hour room service?
- Yes, room service is available 24 hours.
